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2020 was a year like no other. The first whispers of the coronavirus were heard in the US in mid-January. By March, travel all but came to a halt. 

While the pandemic is certainly not over, the development of several vaccines means that we could return to some version of pre-pandemic travel before we get too far into 2021—a possibility giving hope to every traveler who’s itching to get back on the road ASAP. 

There are still a lot of unknowns as to when and how travel will rebound over the next several months and years. To get a better idea of what travel could look like in 2021, we surveyed more than 5,800 Scott's Cheap Flights members—and dove deep into our own data—to find out how consumers are traveling (or not) now and how things may change in the coming year.

In this, our second annual Report on the State of Cheap Flights, we’ll look at how consumers are spending on travel, how they choose flights, where they’re going, how much they’re spending to get there, and how the coronavirus pandemic has affected their plans both in the past year and for 2021.


CHAPTER ONE

The year the world stood still (kind of)

No surprise, 2020 was not a good year for travelers.

Over the spring and summer and into the fall, we began to live with the new normal of coronavirus. Some countries, like Mexico, Turkey, and Costa Rica, began welcoming US citizens again and slowly US passenger numbers began to climb. Scott’s Cheap Flights launched domestic deal alerts and we know many of our members took socially distanced trips within the US.

However, many people opted out of travel entirely. 

In last year’s report, 96% of members predicted they would travel internationally in 2020. But the coronavirus upended those predictions and as it turns out, only 32% actually did. 

Domestic travel fared a little better, with 79% of respondents taking at least one trip within the US in 2020. 

International trips taken in 2020

I took 0 international trips in 2020
68%
I took 1 international trip in 2020
23%
I took 2 international trips in 2020
5%
I took 3 or more international trips in 2020
4%

Domestic trips taken in 2020

I took 3 or more domestic trips in 2020
33%
I took 1 domestic trip in 2020
24%
I took 2 domestic trips in 2020
22%
I took 0 domestic trips in 2020
21%

There were a lot of canceled trips, but it wasn’t a total loss for most people.

The vast majority (72%) of respondents had at least one 2020 flight canceled due to Covid-19. 

Early on, we heard reports that the airlines were not providing cash refunds as required under federal law, and were instead offering vouchers. But, as Scott’s Cheap Flights and other organizations helped inform travelers of their rights, many were able to get cash refunds.

Flights that were canceled in 2020

Travelers who canceled a flight and got a credit/voucher to use in the future
64%
Travelers who got a cash refund when the airline canceled/changed the flight
42%
Travelers who rescheduled the trip for a later date
19%
Travelers who only got a voucher when the airline canceled/changed the flight
9%
Travelers who rescheduled for a different location
6%
*Percentages equal more than 100 because respondents could selection multiple answers

Consumer complaints against US airlines

Jan 2020 
 743
Feb 2020 
 709
Mar 2020 
 2,093
Apr 2020 
 8,146
May 2020 
 8,276
Jun 2020 
 5,354
Jul 2020 
 3,468
Aug 2020 
2,133
Sep 2020 
1,674

Not all travel came to an end, though—and the flying experience was better than many expected.

In fact, 45% of respondents took a trip by plane between March and November of 2020, with Delta, Southwest, and American the most commonly flown airlines. Respondents were pretty happy with the experience, too. More than three-quarters (80%) of respondents gave the experience four or five (out of five) stars. 

Leading the pack in satisfaction were Delta and Southwest, with 92% of passengers rating the experience four or five stars, followed by Alaska and JetBlue.

As one respondent put it:

“Honestly, the flights I’ve taken with Delta during this pandemic have been the best. So much space, way fewer people, and they actually clean the plane.”

Passengers were most dissatisfied with Spirit, with 47% rating the experience three stars or less, followed by American and Frontier.

Rating the flying experience in 2020 during the pandemic

Delta
Southwest
Alaska
Jetblue
United
Frontier
American
Spirit
Air Canada

The airlines ranked the highest were the ones who implemented safety measures across the board, including mask mandates, blocked seats and capacity limits, and increased sanitization.

What airlines have done well—and not so well—during the pandemic

Enforcing mask policies
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Capacity limits
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Blocking middle seats
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Providing sanitizing wipes
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Sanitizing between flights
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Notifying passengers of full flights
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
Limiting interaction with crew
Delta
American
United
Southwest
Jetblue
Spirit
Alaska
Air Canada
Frontier
CHAPTER TWO

Not a good year for traveling, but great for low fares

We’re still in the Golden Age of Cheap Flights, and still will be after the pandemic.

We sent 1,640 international deals this year, which is a decrease of about 12% compared to the number of deals we sent to members in 2019. However, early in the pandemic, we made the decision to focus on deals that were at least 3-4 months out and on airlines waiving change fees. There were hundreds of deals that normally would have passed our Bestie Test, but that didn’t meet these requirements and therefore weren’t sent to members.

We said in our 2020 report that we've been in the Golden Age of Cheap Flights for several years now, and that's still true.

2018

1,420

International deals

$468.58

Average roundtrip price
of SCF deals
2019

1,867

International deals

$462.92

Average roundtrip price
of SCF deals
2020

1,640

International deals

$411.01

Average roundtrip price
of SCF deals


The pandemic certainly did affect prices, but it didn’t simply decrease prices across the board. For example, flights to Latin America, the Caribbean, and domestic destinations were, overall, cheaper this past year. On the other hand, deals to Europe were generally more expensive and less prevalent in 2020.

Instead, the pandemic resulted in a big increase in rare, valuable deals (namely, Mistake Fares, when an airline accidentally sells tickets at a huge discount) and deals for peak summer and holiday travel, which are normally the most expensive times to travel. A few examples: $23 roundtrip to Puerto Rico, less than $100 roundtrip nonstop to the Caribbean, and $63 roundtrip nonstop to Chile.

International deals found by Scott's Cheap Flights in 2020

Red = fewer deals or higher average price than previous year
Green =  more deals or lower average price than previous year
Asia
2019 deals:
416
2019 average price:
$546.52
2020 deals:
272
2020 average price:
$567.78
Europe
2019 deals:
567
2019 average price:
$472.96
2020 deals:
303
2020 average price:
$518.79
Latin America
2019 deals:
384
2019 average price:
$339.16
2020 deals:
525
2020 average price:
$322.93
Oceania
2019 deals:
69
2019 average price:
$659.52
2020 deals:
43
2020 average price:
$673.96
Canada
2019 deals:
150
2019 average price:
$384.49
2020 deals:
204
2020 average price:
$350.03
Africa
2019 deals:
130
2019 average price:
$575.61
2020 deals:
82
2020 average price:
$602.24
Caribbean
2019 deals:
106
2019 average price:
$309.12
2020 deals:
199
2020 average price:
$282.64
Middle East
2019 deals:
45
2019 average price:
$601.92
2020 deals:
32
2020 average price:
$612.02

Domestic deals found by Scott's Cheap Flights in 2020

886

Number of domestic deals

$184.20

Average roundtrip price

When we look at specific routes, we see that there was no consistent effect on prices. On some routes, we found lower prices in 2020 vs 2019, while on others, the lowest price we found in 2020 was actually higher than the previous year. In short, while prices continue to fluctuate based on a number of factors, overall, 2020's fares proved the Golden Age of Cheap Flights continues.

NYC to London
2019 lowest price:
$317
2020 lowest price:
$260
Chicago to Mexico City
2019 lowest price:
$141
2020 lowest price:
$191
Los Angeles to Tokyo
2019 lowest price:
$438
2020 lowest price:
$396
Miami to Lima
2019 lowest price:
$210
2020 lowest price:
$189
CHAPTER THREE

Going big in 2021—if and when we can

There’s a lot of hope for 2021.

Last year was a lot of bad news on top of bad news, but as we look towards 2021, travelers are feeling very optimistic, and they have good reason to do so. Here’s how people are thinking about and planning for travel in the coming year.

The majority (84%) of respondents are planning to travel internationally in 2021, and even more (93%) plan to travel domestically. 

More than half (61%) said they’re feeling hopeful about travel, and they definitely plan to make up lost time, with 83% of respondents planning to take at least two domestic trips and 44% planning two or more international journeys in 2021. That excitement for travel came through loud and clear in comments from respondents, too.

“I'm more hopeful knowing that vaccines are on the horizon.”
“Even if I'm not on the list for an early dose, knowing that this will change attitudes for travel makes me hopeful.”
“I have a feeling that I'm going to want to plan too many trips for 2021 to both ‘make up’ for missing out on our adventures in 2020, but also because I'm tired of being ‘stuck’ at home and will want to get away.”

How people are feeling about travel in 2021

😊 Hopeful
61%
😬 Nervous
17%
🙄 Doubtful
14%
🤩 Excited
7%
😢 Sad
1%

Domestic trips planned for 2021

I plan to go on 4+ domestic trips
32%
I plan to go on 2 domestic trips
27%
I plan to go on 3 domestic trips
24%
I plan to go on 1 domestic trip
12%
I plan to go on 0 domestic trips
5%

International trips planned for 2021

I plan to go on 1 international trip
41%
I plan to go on 2 international trips
32%
I plan to go on 0 international trips
14%
I plan to go on 3 international trips
9%
I plan to go on 4+ international trips
4%

Many respondents are looking to travel sooner rather than later in the year, with 42% expecting to take an international trip before the end of May and 67% planning a domestic trip in the same time frame.

How soon travelers expect to take their first 2021 trip

Not sure
19%
Won’t travel until vaccinated
8%
Domestic
Winter (Jan-Feb)
34%
Spring (March-May)
33%
Summer (June-Aug)
16%
International
Spring (March-May)
30%
Summer (June-Aug)
28%
Fall (Sept-Dec)
16%
Winter (Jan-Feb)
12%

Travelers are excited for the world to open, but also want to explore close to home.

While 16% of respondents said they are more interested in international trips in 2021 than domestic, 45% said domestic is of more interest this coming year, and a relatable 39% said they’re excited about both equally.

As in previous years, Europe and Asia top the list of international destinations with 68% (Europe) and 30% (Asia) of respondents indicating plans to visit in 2021. However, many travelers are also eyeing international spots that are less far-flung. Roughly one-quarter of respondents said they plan to visit Mexico, Canada, or the Caribbean.

Top international destinations for 2021

Europe
68%
Asia
30%
Caribbean
28%
Mexico
25%
Canada
24%
South America
23%
Australia
21%
New Zealand
21%
Central America
15%
Pacific Islands
13%
Africa
12%
Middle East
7%
*Percentages equal more than 100 because respondents could selection multiple answers

Top domestic destinations for 2021

West/Pacific Northwest
52%
Mountains
40%
Southwest
37%
Southeast
35%
Hawaii
31%
Northeast
31%
Mid-Atlantic
29%
Midwest
19%
Alaska
13%
Great Plains
6%
*Percentages equal more than 100 because respondents could selection multiple answers

Travelers plan to take long trips and spend big, and they have the money and time to do it.

More than two-thirds of respondents say their 2021 international trips will be 7-14 days long and their domestic trips will last 4-8 days. With multiple trips planned for most people, that adds up to a fair chunk of vacation time, but travelers won’t be stressed about pulling it off.

Number of days per domestic trip in 2021
4-6 days
48%
2-3 days
19%
7-8 days
18%
9-10 days
7%
11-14 days
5%
15+ days
3%
1 day
<1%
Number of days per international trip in 2021
7-8 days
25%
11-14 days
23%
9-10 days
20%
15+ days
19%
4-6 days
12%
2-3 days
<1%
1 day
0%

In fact, 59% of respondents say they are carrying over at least one vacation day, with 41% carrying over more than one work week. For three-quarters of respondents, that means they’ll have more than three weeks of vacation time available for 2021 and more than half (66%) intend to use it all.

Vacation time carried over from 2020

Vacation time
does not roll over
32%
11 or more days
26%
6-10 days
15%
3-5 days
14%
1-2 days
4%
0 days
9%

Vacation time available in 2021

21-30 days
30%
31+ days
23%
16-20 days
22%
11-15 days
17%
Up to 10 days
8%

Travelers have saved their money too, with 54% estimating they saved at least $2,000 by not taking their planned trips in 2020. Of those who saved in 2020, more than two-thirds of people (66%) said they plan to use that money for travel in 2021; 74% will spend more than $2,500 on international trips and 41% expect to spend at least the same on domestic trips in 2021.

How much travelers saved in 2020

$2,000-$4,999
32%
$5,000+
22%
$1,000-$1,999
18%
$500-$999
8%
Under $499
3%

How travelers who saved will use their money in 2021

55%
Take more trips
34%
Personal expenses
not related to travel
11%
Spend more on hotels, dining & activities
How much travelers expect to spend on travel in 2021
International travel
$2,501 to $5,000
38%
$1,001 to $2,500
22%
$5,001 to $7,500
19%
$7,501 to $10,000
9%
$10,001+
8%
$1,000 or less
4%
Domestic travel
$1,001 to $2,500
36%
$2,501 to $5,000
27%
$1,000 or less
23%
$5,001 to $7,500
9%
$7,501 to $10,000
3%
$10,001+
2%

Interest in trip types hasn’t changed much. 

Over the summer of 2020, interest in national parks trips, camping, and road trips surged and while there’s still interest in those types of trips for 2021, more than half of respondents plan to visit large cities—both in the US and abroad. 

Domestically, people are understandably most interested in visiting family and friends IRL after a year of doing so only via Zoom. Trips to large cities, national parks, beaches, and road trips ranked close behind. “Going to be doing a lot of road trips,” one respondent told us.

“Bought a new car for this reason. Still very interested in flying as #1 mode for transportation, but there are a lot of 2021 domestic road trips planned.”
What types of trips people are taking in 2021
International
Visiting a large city
62%
Visiting multiple cities by train, plane, bus, or ferry
50%
Visiting a beach
47%
Visiting a small town
38%
Visiting friends or family
32%
Visiting a national park
23%
Visiting multiple cities by car
22%
Domestic
Visiting friends or family
69%
Visiting a large city
52%
Visiting a national park
44%
Visiting a beach
43%
Visiting multiple cities by car
40%
Visiting a small town
37%
Visiting multiple cities by train, plane, bus, or ferry
15%
*Percentages equal more than 100 because respondents could selection multiple answers

But many people are holding off on making firm plans for 2021 just yet.

While fewer than half (44%) of respondents reported feeling a great deal or extremely worried about Covid impacting their future travel plans, many aren’t ready to book just yet. Only 15% of respondents have purchased tickets for domestic travel in 2021 since the pandemic began and even fewer (10%) have purchased flights for international trips. 

That hasn’t stopped people from dreaming and researching, though, as comments from respondents made clear.

“Being unable to travel has made me start planning my bucket list for the future (2022 and beyond)”
“We're going to start planning, because we find the planning about as much fun as the trip itself.”
International plans for 2021
I don't have tickets yet but I am planning to travel
78%
I have tickets that I purchased after March 2020
10%
I don’t expect to travel in 2021
8%
I have tickets that I purchased prior to March 2020
4%
Domestic plans for 2021
I don't have tickets yet but I am planning to travel
63%
I don’t expect to travel in 2021
16%
I have tickets that I purchased after March 2020
15%
I have tickets that I purchased prior to March 2020
6%

How people are feeling about potential disruptions to 2021 travel

🙃 A little worried
45%
😓 A great deal worried
30%
😳 Extremely worried
14%
🙂 Not worried at all
11%
CHAPTER FOUR

Changing priorities in 2021

While respondents certainly haven’t lost their love of travel, their approach to travel has shifted due to the coronavirus. Here’s how people are adjusting their travel plans as a result of the pandemic.

The loss of travel deeply impacted happiness.

More than one-third (35%) of respondents said that as a result of the pandemic they feel travel is more important to their happiness.

“I didn't realize how frustrated and angry I'd get as each trip got canceled. I also didn't realize how depressed I'd get without knowing I had a trip to look forward to,” said one respondent. Another expressed,

“While I’ve always valued international travel, it has never been more evident how critical it is to my happiness. I deeply hope we’ll be able to interact with the rest of the world in 2021.”


Surprisingly, 6% of people said travel is now less important to their happiness—perhaps they discovered a love of baking or puzzling that makes them just as happy. Overall, travel remains very important to most, with 83% of respondents saying it’s critical or highly important, and only 2% saying travel is unimportant to their happiness.

How travel affects happiness

46%
Travel is highly important for my happiness.
37%
Travel is critical for my happiness.
15%
Travel is somewhat important for my happiness.
2%
Travel is irrelevant for my happiness.

Covid safety will play a role in travel choices.

Respondents indicated that Covid will impact not only where they go, but how they get there, where they stay, what they do on their trip, and who they travel with.


More than half (56%) of respondents said price is the determining factor when choosing flights, but 10% indicated that Covid safety and travel flexibility are now the most important factor. Among those who said Covid-19 safety protocols where the top consideration, mask requirements and free changes are the priority. 

When it comes to choosing where to go, flight deals are the main deciding factor, but Covid will play a role here as well. One-fifth (20%) of respondents said they’ll pick places with low Covid numbers and good safety measures and 17% said they’ll choose places that make it easy to social distance.

What’s most important when choosing flights in 2021

56%
Price
24%
Direct flights or short layovers
7%
Convenient times
Safety protocols for Covid-19
6%
Flexible change policies
4%
Airline service and comfort ratings
2%
Airline safety rating
1%

Which safety protocols are most important in 2021

35%
Masks Required
34%
Allowing free changes
18%
Blocking middle seats
13%
Sanatizing between flights

How people are choosing destinations in 2021

A good deal on a flight
46%
Canceled a 2020 trip to this place
37%
Friends or family live there
36%
Friend or family member recommended the place
31%
The place has low Covid numbers and good safety measures
20%
A photo of the place on Instagram
18%
The place makes it easy to social distance
17%
The place has a special event or festival
15%
An article about the place in a travel magazine
14%
A book that was set in the place
6%
A tv show that was set in the place
5%
The place was featured on a travel podcast
5%
A movie that was set in the place
4%
*Percentages equal more than 100 because respondents could selection multiple answers

Respondents showed a preference for outdoor activities, with nearly double the amount of travelers planning to engage in outdoor dining or cultural events versus indoor ones.

🥗 Dining in restaurants
Indoor:
48%
Outdoor:
85%
🎭 Seeing a concert or theater performance
Indoor:
24%
Outdoor:
13%
🏯 Cultural attractions
Indoor movies and shopping:
13%
Indoor museums:
48%
Outdoor theme parks:
10%
🏕 Nature
Beach:
68%
State or national park:
65%
🚆 Transport
Flying:
68%
Roadtripping:
49%
Train, bus, or ferry:
46%

There’s a slight preference for more socially distant accommodations, too, with 34% of respondents opting mostly for Airbnbs, cabins, and home rentals compared to 31% preferring mostly hotels and resorts. 

Accommodations

Mostly home and apartment rentals
34%
Mostly hotels, resorts, and bed and breakfasts
31%
A mix of rentals and hotels equally
16%
A mix of home rentals, hotels, and camping
15%
Mostly camping and RVs
3%

Finally, while a little more than half (57%) of respondents with kids said Covid-19 hasn’t changed the way they think about traveling with their children, 43% plan to make modifications to their usual travel style in 2021, and 13% even said they are less likely to travel with their kids this year.

How the coronavirus will impact traveling with kids in 2021

No changes
57%
Less likely to take kids
13%
More likely to drive than fly
13%
More likely to stay in a home/apartment than a hotel/resort
9%
More likely to take kids
5%
More likely to camp or stay in an RV
3%
“I'm more likely to stay at a high-end hotel with strict cleanliness guidelines and conveniences than I was before COVID.”  
“I'm not as adventure-seeking with my child as I was before. Now I just want things to be reliable, predictable, and easy.”


Travelers will take Covid precautions away from home.

Almost all (95%) of respondents will take precautions to stop the spread of Covid on their 2021 travels, with 82% planning to wear a mask, and more than half getting tested for coronavirus before and/or after their trip. 

One respondent said,

”I want to be safe and not spread Covid, so I'll be taking as many precautions as possible, and will move my trips if necessary.”

Precautions travelers will take in 2021

82%
Wearing a mask
68%
Avoiding crowds
54%
Getting a coronavirus test before the trip
52%
Doing most activities outdoors
Getting a coronavirus test after the trip
50%
Self-isolating after the trip
42%
Only visiting places with low Covid numbers
36%
Self-isolating before the trip
29%
None of the above
5%
*Percentages equal more than 100 because respondents could selection multiple answers

And travelers are willing to be tested and show proof of vaccination if required for travel. 

Only 5% of respondents said they would not visit a country that required a negative coronavirus test before entry, and 13% said they would not visit a country that required proof of vaccination to enter. 

The same amount (13%) said they do not plan to get vaccinated against Covid in 2021, while 74% said they will definitely take the vaccine, when available.

Would visit a country that requires a Covid test before entry.
Yes:
76%
No:
5%
Maybe:
19%
Would visit a country that requires a proof of vaccination before entry.
Yes:
74%
No:
13%
Maybe:
13%

Summary

2021 will be a big year for travel—so long as it’s safe.
Travel may have taken a backseat in 2020, but travelers’ collective wanderlust is still front and center. People are excited to get back out there in 2021, and they’re hopeful they’ll be able to do so safely. The vast majority expect to travel both domestically and internationally in 2021.

Covid’s impact extends to travelers’ choices.
Many travelers are making small adjustments to their travel plans in 2021 and some are choosing locations with Covid safety in mind. But not everything has changed. Price still plays the biggest factor in where people go and why they choose flights, along with recommendations from family and friends. 

The deals will keep on coming.
While the pandemic did bring about a decrease in prices on many flights, it didn’t lower prices on all flights or for all routes or destinations. The real story is much more complex. We saw prices fall for some routes and travel times (summer, the holidays), we saw more Mistake Fares, and for some destinations, we even saw prices go up. Despite those fluctuations, we’re still living in the Golden Age of Cheap Flights—and we don’t expect that to change anytime soon. In fact, in the first few weeks of 2021 we've already sent some incredible deals to our 2+ million members.

About Scott's Cheap Flights

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Since 2015, Scott's Cheap Flights has helped members make their travel dreams come true. Our Flight Experts search thousands of flights every day to discover flight deals and Mistake Fares and email them to our 2+ million members, saving them $550 per ticket on average.

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