If you've completed a free trial...

Head over to your Billing Page and select "View Options." From there, you'll be able view all of your cancellation options, including pausing, canceling your next renewal, or requesting a refund. If you need help, or think you've been charged in error, send us an email at [email protected].

Do Premium and Elite memberships automatically renew?

Yes. To ensure you never miss out on fantastic flight deals, your Premium or Elite membership will renew at the end of each billing period unless cancelled.

If you do not want your subscription to auto-renew, you may cancel your subscription before the renewal date. Once cancelled, you will continue to receive the emails you paid for until the end of your subscription, but you will not be charged again.

My membership automatically renewed. Can I get a refund?

All membership payments are non-refundable, per the Terms of Use agreed to upon signup. If your charge was made less than 30 days ago, you will see "View Options" on your Billing Page, which gives you the ability to pause your membership, cancel your next renewal, and request a refund exception. If you need help, or think you've been charged in error, please send us an email at [email protected].

What happens if I dispute my payment with my bank?

Opening a dispute with your bank is not the same as requesting a refund. You can learn more about the dispute process and what to expect in this article. If you think you've been charged in error, we encourage you to reach out to our Member Success team at [email protected].

I'm a portion of the way through my membership period and no longer plan on traveling. Do you offer prorated refunds?

No, we do not offer prorated refunds.

I booked all the flights I need for this year, can I pause my membership or get a prorated refund?

We do not offer prorated refunds. If you would like to place your deal alert emails on hold, you can pause your emails and billing once per pay period in your billing settings, here.

Where can I find the complete terms and conditions?

See our Terms and conditions.