Premium members may request a full refund for the amount paid within 30 days of upgrading. Premium members who completed a free trial are not eligible for the 30-day money-back guarantee.
To receive a refund, click here and select the cancelation option (you must be logged in to view this page). Or contact us by email (please include your name, email address for your account) and we'll be happy to help you.
Upon receiving a refund, your account will be reverted to a free membership and you will no longer have access to all Premium features including unlimited deals, mistake fares, airport filters and more.
A. Yes. To ensure you never miss out on fantastic flight deals, your Premium membership will renew at the end of each billing period unless cancelled.
If you do not want your subscription to auto-renew, you may cancel your subscription before the renewal date. Once cancelled, you will continue to receive the emails you paid for until the end of your subscription, but you will not be charged again.
Note: if you cancel within 30 days of signing up, your Premium membership fee will be refunded and your account downgraded to Free.
A. No, automatic renewals are non-refundable. To receive a refund, please do so within 30 days of upgrading to Premium.
A. No, we do not offer prorated refunds.
A. We do not offer prorated refunds or the ability to pause your membership. If you would like to pause deal alert emails, you may do so in your notifications settings.
A. Once we have processed and confirmed the refund, it will normally appear on the card charged within 5-10 business days, depending on the card and the bank that issued the card. If you do not see the refund within those 10 business days, please contact your bank for further information.