If you've completed a free trial...

Per our Terms of Use, Premium or Elite members who completed a free trial are not eligible for a refund.

Do Premium and Elite memberships automatically renew?

Yes. To ensure you never miss out on fantastic flight deals, your Premium or Elite membership will renew at the end of each billing period unless cancelled.

If you do not want your subscription to auto-renew, you may cancel your subscription before the renewal date. Once cancelled, you will continue to receive the emails you paid for until the end of your subscription, but you will not be charged again.

My membership automatically renewed. Can I get a refund?

No, automatic renewals are non-refundable.

I'm a portion of the way through my membership period and no longer plan on traveling. Do you offer prorated refunds?

No, we do not offer prorated refunds.

I booked all the flights I need for this year, can I pause my membership or get a prorated refund?

We do not offer prorated refunds. If you would like to place your deal alert emails on hold, you can pause your emails and billing once per pay period in your billing settings, here.

Where can I find the complete terms and conditions?

See our Terms and conditions.